Conditions for Return and Exchange of Goods
Return
Art. 1. (1) The User-consumer is entitled to, without giving any reason and without due compensation or penalty, to withdraw from the concluded contract within 14 days, counting from the date of the receipt of the goods.(2) The right of withdrawal under par. 1 shall not apply in the following cases:
• for the delivery of goods and provision of services, the price of which depends on the fluctuations of the financial markets, which the Seller is incapable of controlling;
• for the delivery of goods, produced according to the requirements of the User-consumer or on their individual order;
• for the delivery of goods, which due to their nature, are consumable or cannot be returned or are perishable, or there is a risk of deterioration of their quality characteristics, including perfumery and cosmetic products.
(3) When the user wishes to withdraw from the contract from a distance, they shall inform the Seller of their decision prior to the expiration of the term under par. 1 of this Article. In order to exercise their right of withdrawal, the User-consumer may use the Return Form, available in the section "Order history" - "Product Returns" in the account of the Buyer.
(4) In the event that the User-consumer exercises their right of withdrawal under par. 1, the Seller is obligated to reimburse them the full amounts, paid for the purchased goods, no later than 30 calendar days, counting from the date, on which the User-consumer has exercised their right of withdrawal from the concluded contract. The transport costs shall be deducted from the amount, which the User-consumer has paid under the contract, unless the user has returned the goods at their own expense and has informed the Seller of that. Upon exercised right of withdrawal from the contract on the part of the User-consumer, the following rules will apply:
1. The Seller is entitled to withhold the payment of the amounts to the User-consumer under this par. 4, until they receive the goods or until the User-consumer presents proof that they have sent the goods back, depending on which has happened earlier.
2. The User-consumer shall send or return the goods back to the Seller or to a person, authorized by them, without undue delay and no later than 14 days, counting from the date, on which the User-consumer has informed the Seller of their decision to withdraw from the contract. The deadline is deemed to be complied with, if the User-consumer sends or returns the goods back to the Seller prior to the expiration of the 14-day period. Otherwise, the right of withdrawal shall be deemed terminated.
(5) The User-consumer is obligated to store the goods received from the Seller along with the original cash receipt issued for them, their quality and safety during the term of their return. The right of withdrawal may be exercised only in cases, where the following conditions have been met: the purchased goods must be in their original packaging, without traces of use or damaged commercial appearance and accompanied by a cash receipt. The transport costs upon returning the goods from the user to With Scent of Books shall be at the expense of the user.
Claim
Art. 2. (1) In case of a considerable non-conformity between the goods and the sales contract, the User-consumer is entitled to make a claim by requiring the Seller to bring the goods into conformity with the sales contract.(2) Claims shall be made by filling out the claim form, available in the section "Order history" - "Product Returns" in the account of the Buyer.
(3) When the consumer goods do not comply with the sales contract, the seller is obligated to bring it into conformity with the sales contract. Bringing the goods into conformity with the sales contract is free of charge for the User-consumer. They shall not owe any costs for the shipping of the goods or for materials and labour, related to the producing and replacement of the goods, and should not suffer any significant inconvenience.
(4) In the event that the claim is justified, the User-consumer may choose between a replacement with a new product or reimbursement of the amount paid, unless this is impossible or their chosen way of compensation is disproportional in comparison to the other.
(5) Bringing the goods into conformity with the sales contract must take place within one month, counting from the filing of the claim.
(6) The User-consumer may not claim termination of the contract, if the discrepancy between the goods and the contract is insignificant or they do not keep the issued cash receipt for the purchased goods!
(7) Reimbursement of the paid amounts and the return of the purchased goods may occur only if the original cash receipt, issued to the same goods, is returned along with the goods! Otherwise, there shall be a refusal of return of goods since the amount cannot be reversed.
Art.3. The amount will be refunded as follows:
• Payments made with a debit or credit card or via PayPal - through a refund to the account, from which the payment has been made.
• Payments made by means of cash on delivery - to a bank account, additionally provided by the Client.
Exchange
Art.4. (1) If, for any reason, the client wishes to replace the product, purchased by them, they are entitled to do so within 14 days, counting from the date of the receipt of the goods. The costs for returning the product and sending the newly claimed one are at the expense of the client. If there is a difference in the price of the new and the old order, it shall be compensated for.(2) Wish to exchange shall be made by filling out the claim form, available in the section "Order history" - "Product Returns" in the account of the Buyer.
(3) The User-consumer is obligated to store the goods received from the Seller along with the original cash receipt issued for them, their quality and safety during the term of their return. The right of withdrawal may be exercised only in cases, where the following conditions have been met: the purchased goods must be in their original packaging, without traces of use or damaged commercial appearance and accompanied by a cash receipt.